We are committed to helping your school.


As the situation around the COVID-19 virus continues to evolve, BNC Services will be by your side, providing reliable resources and services. We will continue to post important information and updates related to the measures we are taking to serve you and our staff during this time. Please check back regularly.

If you need assistance or have specific questions, please review the information below.

If you have questions or concerns not covered below, contact us at request_info@bncservices.com

Current Impacts

Last updated:  04/16/2020: 

MBS is considered an essential business and our warehouse remains open at this time. MBS distributes course materials to more than six million students on an annual basis and, as both higher education and K-12 institutions adapt to disruptions caused by the COVID-19 pandemic, it is more important than ever that we help ensure students are prepared for ongoing academic success, no matter where they’re learning from.

There have been three changes that could impact our standard service levels.  

  1. Order fulfillment may be delayed due to staffing restrictions
    We encourage students to order their materials for the next term as soon as possible to avoid any potential delays that may arise in the upcoming weeks. We continue to work hard to make sure packages leave our warehouse between 24 and 48 hours after orders are placed. 

  2. UPS suspended the UPS Service Guarantee
    We have not made changes to the shipping options available in the virtual bookstore, but due to the suspension of the UPS Service Guarantee, MBS cannot guarantee the published delivery dates listed on the virtual bookstore. For more information on the UPS response to COVID-19, please visit their site.

  3. The Customer Contact Center has adjusted staffing levels and hours
    Due to staffing restrictions, you could experience a longer than normal wait time on calls and emails. The Customer Contact Center’s new hours of operation are Monday through Friday from 8 a.m. to 5 p.m. CT. This includes phone calls, chat services and emails.

Keeping our employees safe

MBS takes the health and well-being of our employees very seriously. We have taken a number of actions within our facilities to protect our employees and will continue to work to ensure their safety and health and closely monitor Center for Disease Control (CDC) and local health guidelines to adjust our plans as necessary. For those associates that remain in our facilities, we are providing alcohol-based hand sanitizer to our employees to the best of our ability, and we are facilitating workspace separation according to CDC guidelines. Daily, we are wiping down door handles, equipment, and other frequently touched surfaces. Additionally, we continue to encourage employees to wash their hands regularly with soap. 

Finally, we have implemented a voluntary work from home program for eligible employees.

Additional Resources

VitalSource Announcement

Through our partnership with VitalSource® and through their efforts with leading publishers, we are helping to ensure students affected by the COVID-19 pandemic will have free access to quality digital learning materials through the remainder of the Spring 2020 semester. 
 
Beginning March 16 through May 25, 2020, access to an expansive catalog of eTexts will be available for free to students at semester-calendar institutions who have been impacted by recent campus closures. Students simply log in to the VitalSource Bookshelf app using their school email address and can then view course materials from participating publishers via VitalSource’s Explore capabilities within Bookshelf. 

We are monitoring school closures or transitions to digital and updating VitalSource as needed. If you have questions, contact your Account Manager.

To view a list of publishers and resellers who are supporting this effort, visit https://get.vitalsource.com/vitalsource-helps.

Students who need assistance accessing free eTexts can visit https://get.vitalsource.com/vitalsource-helps.

Publishing Partner Updates

Publisher Website/Contact Information for Details Participating in VitalSource Helps
Carnegie Learning https://www.carnegielearning.com/long-live-math-at-home

 

Cengage Learning https://www.cengage.com/covid-19-support/

Elsevier https://www.elsevier.com/connect/coronavirus-information-center 
Ingram Contact publisher directly for more details  
John Wiley & Sons https://newsroom.wiley.com/press-release/all-corporate-news/wiley-opens-access-support-educators-researchers-professionals-amid 
Kendall Hunt Contact publisher directly for more details
Macmillan Publishers https://www.macmillanlearning.com/college/us/content/covid19 
McGraw-Hill Education https://www.mheducation.com/highered/support/connect/how-to-move-your-course-online 
Oxford University Press https://academic.oup.com/journals/pages/coronavirus?fbclid=IwAR3egDE8AKfBOJm-6ZV_DUh2XYNJfcIoTESQsJ3W-KZtm9Nj-bi-bjueIeE 
Pearson Education https://www.pearson.com/news-and-research/working-learning-online-during-pandemic.html 
Penguin Random House Contact publisher directly for more details  
Sage Publishing https://us.sagepub.com/en-us/nam/press/sage-publishing-statement-on-the-covid-19-pandemic 
Taylor & Francis Group https://taylorandfrancis.com/coronavirus/
Wolters Kluwer Contacts: Michael Ford (Law) & Heidi Alexander (Health)
Michael.Ford@wolterskluwer.com
Heidi.Alexander@wolterskluwer.com
W. W. Norton https://wwnorton.com/covid19  ✓ 
XanEdu Contact publisher directly for more details