We are committed to helping your school.
As the situation around the COVID-19 virus continues to evolve, BNC Services will be by your side, providing reliable resources and services. We will continue to post important information and updates related to the measures we are taking to serve you and our staff during this time. Please check back regularly.
If you need assistance or have specific questions, please review the information below.
If you have questions or concerns not covered below, contact us at firstname.lastname@example.org
Last updated: 9/8/2020:
Our warehouse is open and fulfilling course materials as normal at this time. MBS distributes course materials to more than six million students on an annual basis and, as both higher education and K-12 institutions adapt to disruptions caused by the COVID-19 pandemic, it is more important than ever that we help ensure students are prepared for ongoing academic success, no matter where they’re learning from.
There have been three changes that could impact our standard service levels.
- Order fulfillment may be delayed
We encourage students to order their materials for the next term as soon as possible to avoid any potential delays that may arise in the upcoming weeks. We continue to work hard to make sure packages leave our warehouse within our standard fulfillment expectation of one to two business days after orders are placed.
- UPS suspended the UPS Service Guarantee
We have not made changes to the shipping options available in the virtual bookstore, but due to the suspension of the UPS Service Guarantee, MBS cannot guarantee the published delivery dates listed on the virtual bookstore. For more information on the UPS response to COVID-19, please visit their site.
- The Customer Contact Center has adjusted staffing levels and hours
Students could experience a longer than normal wait time when they reach out to the Customer Contact Center. To help ensure service, we are extending our current customer service hours to Monday through Friday from 8 a.m. to 8 p.m. CT and handling overflow email responses from 8 p.m. to 8 a.m. CT.
Keeping our employees safe
MBS takes the health and well-being of our employees very seriously. We have taken a number of actions within our facilities to protect our employees and will continue to work to ensure their safety and health and closely monitor Center for Disease Control (CDC) and local health guidelines to adjust our plans as necessary. For those associates that remain in our facilities, we are providing alcohol-based hand sanitizer to our employees, and we are facilitating workspace separation according to CDC guidelines. Daily, we are wiping down door handles, equipment, and other frequently touched surfaces. Additionally, we continue to encourage employees to wash their hands regularly with soap. As per local government ordinance, employees within our facilities are required to wear masks.
Finally, we have implemented a voluntary work from home program for eligible employees.